Submitting Your Superbill
While we know most patients choose our clinic for our quality of care and not insurance coverage, we want you to be able to utilize any out-of-network benefits you have and get reimbursed per your policy. Below are the common steps for submitting your claims.
Receive Your Superbill: Once your therapist has had a chance to complete their documentation for your visit, we will email you a copy of your superbill within 2 business days. This will have all of the information you should need to submit your claim including your provider’s name, our practice information, the date(s) of service, the CPT (procedure) codes, ICD-10 (diagnosis) codes, and amount paid
Log In to Your Insurance Portal: For online submission, log in to your insurance member portal and look for “Submit a claim,” “Out-of-network claim,” or “Reimbursement request.” If you cannot submit online, you may be able to download a member claim form or call the member services number on the back of your insurance card
Submit Your Claim: Upload the superbill often along with a short form about your services
Wait for reimbursement: If approved, reimbursement is usually provided either via direct deposit or a mailed check
Follow Up if Needed: If a claim is denied or delayed, we recommend contacting member services for more information. We believe that if you have out-of-network physical therapy benefits, you should get your reimbursement, but unfortunately sometimes advocacy is needed! If there are any adjustments we need to make such as a diagnosis code that is not being accepted, please let us know!